The Customer Service Employee is the first line contact with the client in connection with services provided and to be provided by Circle, Facility & Real Estate. You manage the administration and inform and report to internal and/or external stakeholders, within established instructions, procedures and/or regulations. Furthermore, you work supportively for your colleagues in the Facility and Maintenance department with regard to ensuring the quality of proper and correct services.
Key responsibilities
- Provide (telephone) support to internal and/or external customers and other possible stakeholders, answering their questions, solving problems or referring them to the appropriate party.
- Monitoring the progress of the planning, reviewing (contract) agreements made and identifying deviations if necessary.
- 1st point of contact for the suppliers regarding the work to be carried out according to agreement with the customer or additional customer requirements.
- Assist in solving daily problems, handling them and optimizing results.
- Support in the implementation of monitoring rounds for services provided.
- Help build the future of the department.
- Contribute to the improvement of internal procedures and processes and implementations.
- Collect, review and process (changes in) data in the records as well as manage these records. Ensuring that current and accurate information is available and/or in support of decision making.
- Supply data and/or prepare overviews and/or (management) reports, interpret, analyze, inform and report (un)solicited on administrative data to internal and/or external stakeholders.
- Inform and communicate with internal and external stakeholders regarding processes and service delivery, obtain and exchange information and transfer relevant data regarding assigned projects.
- Oversee the progress of the process and/or project and swiftly take action if you notice deviations.
- Take responsibility for personal development so that knowledge is up to date with regard to new developments and methods in one’s area of expertise.
We would like to engage with a team player for whom ownership is something natural and for whom collegiality means being there for and helping each other.
Qualifications
- You have some work experience in a similar function in the business world. But demonstrable affinity with (facility) services through an education in that direction is most important to us, for example MBO-4 Facility Services.
- You have communication skills and naturally show interest.
- You have a good sense of common sense, are customer-oriented and hospitality minded.
- You know how to make every conversation and contact a positive experience, even if it’s a more difficult one.
- You are proactive and anticipate what is to come by taking immediate action.
- You are able to gain and maintain overview.
- You are team-oriented, focused on output and results and have a can-do attitude.
At Circle Infra Partners, it’s all about the people and their quality. You are not a number, but a valued member of the team. We believe in providing our employees with freedom and responsibility. The organization has an informal atmosphere and short lines of communication with quick decision making.
Circle encourages you to explore new approaches and challenge old habits. When you do something, you immediately see if you can do it better. The organization will do everything possible to support you so that you not only enjoy working, but also get the best out of yourself.
What else does Circle offer:
- A varied and independent position.
- A nice salary package; not 12 but 14 monthly payments and a results bonus.
- Minimum of 25 leave days.
- 13 Leave days as a personal budget, which you can take as additional leave or have it paid out, increasing your salary.
- Travel reimbursement.
- Pension plan.
- Ample opportunities for development.
Step into the circle.
Interested?
For more information, please contact Tommie Willems, [Manager Facility & Real Estate], at [+316 27061820].
Are you the Customer Service colleague who will come to support our team? Then send your resume and motivation to paul.vanderven@circleinfra.com!